Modern retention workspaceResponsive dashboardDefault route active

Turn churn signals into retention action

Use one guided workspace to score churn risk, explain model behaviour, evaluate retention economics, and move from analytics into practical customer action.

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Active route: Default expert model pathDataset size: 7,043Model: Pre-trained XGBoost model

Choose Your Path

Select the working route and make it obvious what data and model context are active.

Current route

Default expert model path

Built-in IBM Telco dataset with a pre-trained XGBoost model for immediate analysis.

Default active

Workspace guide

Pick a route, confirm the model context, then move into prediction or training.

The overview is designed as your starting point, while detailed analytics live in the dedicated pages across the app.

The Business Challenge

Why this workspace matters for telecom retention.

Customer churn represents one of the biggest revenue leaks in telecom. Protecting the right customers at the right time requires more than a churn score. Teams need model visibility, campaign economics, and a practical action path they can execute quickly.

Revenue leakage

Churn pressure compounds quickly when high-risk customers are not isolated early enough.

Action prioritisation

Commercial teams need a clear sequence of which segments to target, not only a raw risk score.

Decision visibility

Leaders need explanation, ROI, and customer-level evidence before approving retention spend.

Home guide

How to use the workspace effectively

Start with the right route

Choose the default expert path for immediate analysis or switch to personalized training for your own CSV workflow.

Move from scoring to explanation

Use prediction and insight pages together so risk scores translate into understandable churn drivers and action plans.

Close the loop with action

Use ROI and the consultant to turn model outputs into campaign priorities, save actions, and commercial decisions.

The ChurnIQ Solution

A guided retention workspace across prediction, insight, and action.

Predictive Intelligence

Score churn risk quickly and identify which customers require immediate retention intervention.

Explainable AI

Translate SHAP and LIME outputs into business actions your commercial teams can apply.

Financial Impact Modeling

Turn churn patterns into ROI, revenue-at-risk, and save-rate decisions before spending retention budget.

Strategic Consultation

Use the AI consultant for telecom-specific guidance grounded in your active data route and model context.

Run Prediction

Score a single customer or upload a CSV batch.

View Insights

Inspect SHAP and LIME explanations with cleaner summaries.

Open Consultant

Ask for churn strategy, offer design, or ROI guidance.

Model ROI

Estimate campaign impact and revenue protected by retention.